Cookie Policy
Last updated: 15 January 2026
This cookie policy explains how prismhaven uses cookies and similar tracking technologies on our website. We use cookies to enhance your browsing experience, analyse website traffic, and deliver personalised content and advertisements.
What Are Cookies?
Cookies are small text files that are stored on your device (computer, tablet, or mobile) when you visit a website. They are widely used to make websites work more efficiently and to provide information to website owners. Cookies allow websites to recognise your device and store some information about your preferences or past actions.
Why We Use Cookies
We use cookies for several purposes:
- Essential functionality: To ensure our website works properly and securely
- Analytics: To understand how visitors use our website and improve our services
- Personalisation: To remember your preferences and provide a customised experience
- Marketing: To deliver relevant advertisements and measure their effectiveness
- Performance: To optimise website loading speed and functionality
Types of Cookies We Use
Necessary Cookies
These cookies are essential for the website to function properly. They enable basic functions like page navigation, access to secure areas, and form submissions. The website cannot function properly without these cookies, so they are always enabled.
Analytics Cookies
These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. We use Google Analytics to analyse website traffic, user behaviour, and improve our services.
Functional Cookies
These cookies enable enhanced functionality and personalisation. They may be set by us or by third-party providers whose services we have added to our pages. They remember your preferences and provide a more personalised experience.
Marketing/Advertising Cookies
These cookies are used to deliver advertisements that are relevant to you and your interests. They are also used to limit the number of times you see an advertisement and help measure the effectiveness of advertising campaigns. We use Google Ads for remarketing and advertising purposes.
Cookie Details
The following table provides details about the specific cookies we use:
| Cookie Name | Purpose | Duration | Type |
|---|---|---|---|
| cookie_consent | Stores your cookie preferences | 1 year | Necessary |
| _ga | Google Analytics - distinguishes unique users | 2 years | Analytics |
| _gid | Google Analytics - distinguishes unique users | 24 hours | Analytics |
| _gcl_au | Google Ads - conversion tracking | 90 days | Marketing |
| _gcl_aw | Google Ads - attribution tracking | 90 days | Marketing |
| IDE | Google Ads - personalised advertising | 390 days | Marketing |
Third-Party Cookies
We use several third-party services that may set cookies on your device:
Google Analytics
We use Google Analytics to analyse website traffic and user behaviour. Google Analytics uses cookies to collect information about how you use our website, which helps us improve our services. The information generated by the cookie about your use of the website is transmitted to and stored by Google.
Google Ads
We use Google Ads for advertising and remarketing purposes. Google Ads uses cookies to show you relevant advertisements based on your interests and to measure the effectiveness of our advertising campaigns. These cookies may track your browsing behaviour across different websites.
Google Fonts
We use Google Fonts to display fonts on our website. When you visit our website, Google may collect information about your IP address and browser details to serve the font files. This helps ensure consistent typography across different devices and browsers.
Google Consent Mode v2
We implement Google Consent Mode v2, which allows us to adjust how Google Analytics and Google Ads behave based on your consent choices. When you reject marketing or analytics cookies, these services operate in a privacy-enhanced mode that respects your preferences whilst still providing basic functionality.
Managing Your Cookie Preferences
Cookie Consent Banner
When you first visit our website, you'll see a cookie consent banner that allows you to:
- Accept All: Consent to all cookies including analytics and marketing
- Reject All: Only allow necessary cookies
- Customise: Choose which categories of cookies to allow
Browser Settings
You can also control cookies through your browser settings. Most browsers allow you to:
- View and delete cookies
- Block cookies from specific websites
- Block third-party cookies
- Delete all cookies when you close your browser
- Browse in private/incognito mode
Please note that blocking or deleting cookies may impact your experience on our website and limit the functionality available to you.
Cookie Policy Updates
We may update this cookie policy from time to time to reflect changes in our use of cookies or legal requirements. When we make significant changes, we will notify you by updating the "last updated" date at the top of this policy. We encourage you to review this policy periodically to stay informed about how we use cookies.
Contact Us
If you have any questions about our use of cookies or this cookie policy, please contact us:
prismhaven SARL
Email: privacy@prismhaven.world
Phone: +352 26995421
Address: Boulevard de la Pétrusse 92, 4778 Differdange, Luxembourg
Need help with cookie settings? If you need assistance managing your cookie preferences or have questions about how cookies affect your privacy, our team is here to help. Contact us at privacy@prismhaven.world and we'll be happy to assist you.