Cookie Policy

Last updated: 15 January 2026

This cookie policy explains how prismhaven uses cookies and similar tracking technologies on our website. We use cookies to enhance your browsing experience, analyse website traffic, and deliver personalised content and advertisements.

What Are Cookies?

Cookies are small text files that are stored on your device (computer, tablet, or mobile) when you visit a website. They are widely used to make websites work more efficiently and to provide information to website owners. Cookies allow websites to recognise your device and store some information about your preferences or past actions.

Why We Use Cookies

We use cookies for several purposes:

  • Essential functionality: To ensure our website works properly and securely
  • Analytics: To understand how visitors use our website and improve our services
  • Personalisation: To remember your preferences and provide a customised experience
  • Marketing: To deliver relevant advertisements and measure their effectiveness
  • Performance: To optimise website loading speed and functionality

Types of Cookies We Use

Necessary Cookies

These cookies are essential for the website to function properly. They enable basic functions like page navigation, access to secure areas, and form submissions. The website cannot function properly without these cookies, so they are always enabled.

Analytics Cookies

These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. We use Google Analytics to analyse website traffic, user behaviour, and improve our services.

Functional Cookies

These cookies enable enhanced functionality and personalisation. They may be set by us or by third-party providers whose services we have added to our pages. They remember your preferences and provide a more personalised experience.

Marketing/Advertising Cookies

These cookies are used to deliver advertisements that are relevant to you and your interests. They are also used to limit the number of times you see an advertisement and help measure the effectiveness of advertising campaigns. We use Google Ads for remarketing and advertising purposes.

Cookie Details

The following table provides details about the specific cookies we use:

Cookie Name Purpose Duration Type
cookie_consent Stores your cookie preferences 1 year Necessary
_ga Google Analytics - distinguishes unique users 2 years Analytics
_gid Google Analytics - distinguishes unique users 24 hours Analytics
_gcl_au Google Ads - conversion tracking 90 days Marketing
_gcl_aw Google Ads - attribution tracking 90 days Marketing
IDE Google Ads - personalised advertising 390 days Marketing

Third-Party Cookies

We use several third-party services that may set cookies on your device:

Google Analytics

We use Google Analytics to analyse website traffic and user behaviour. Google Analytics uses cookies to collect information about how you use our website, which helps us improve our services. The information generated by the cookie about your use of the website is transmitted to and stored by Google.

Google Ads

We use Google Ads for advertising and remarketing purposes. Google Ads uses cookies to show you relevant advertisements based on your interests and to measure the effectiveness of our advertising campaigns. These cookies may track your browsing behaviour across different websites.

Google Fonts

We use Google Fonts to display fonts on our website. When you visit our website, Google may collect information about your IP address and browser details to serve the font files. This helps ensure consistent typography across different devices and browsers.

Google Consent Mode v2

We implement Google Consent Mode v2, which allows us to adjust how Google Analytics and Google Ads behave based on your consent choices. When you reject marketing or analytics cookies, these services operate in a privacy-enhanced mode that respects your preferences whilst still providing basic functionality.

Managing Your Cookie Preferences

Cookie Consent Banner

When you first visit our website, you'll see a cookie consent banner that allows you to:

  • Accept All: Consent to all cookies including analytics and marketing
  • Reject All: Only allow necessary cookies
  • Customise: Choose which categories of cookies to allow

Browser Settings

You can also control cookies through your browser settings. Most browsers allow you to:

  • View and delete cookies
  • Block cookies from specific websites
  • Block third-party cookies
  • Delete all cookies when you close your browser
  • Browse in private/incognito mode

Please note that blocking or deleting cookies may impact your experience on our website and limit the functionality available to you.

Cookie Policy Updates

We may update this cookie policy from time to time to reflect changes in our use of cookies or legal requirements. When we make significant changes, we will notify you by updating the "last updated" date at the top of this policy. We encourage you to review this policy periodically to stay informed about how we use cookies.

Contact Us

If you have any questions about our use of cookies or this cookie policy, please contact us:

prismhaven SARL

Email: privacy@prismhaven.world

Phone: +352 26995421

Address: Boulevard de la Pétrusse 92, 4778 Differdange, Luxembourg

Need help with cookie settings? If you need assistance managing your cookie preferences or have questions about how cookies affect your privacy, our team is here to help. Contact us at privacy@prismhaven.world and we'll be happy to assist you.